Order tracking

Where is my parcel?

Enter the tracking number from your shipping confirmation email and we will take you straight to the carrier's live status.

Track your order

Your tracking number is in the shipping confirmation email, the one with the subject line beginning “Your Elavine order is on its way”.

Tracking usually goes live 2 to 4 days after your order ships. Until then the number may return nothing. That is normal.

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What happens next

From order to doorstep

  • Order confirmed A confirmation email lands within minutes. If it is not there, check your spam folder before writing to us.
  • Packed and dispatched Orders leave our warehouse within 1 to 2 business days, Monday to Friday.
  • Tracking goes live You receive a second email with your tracking number. It can take a further 2 to 4 days for the carrier to show the first scan.
  • On its way to you Delivery takes 5 to 9 business days depending on your country. The tracking page above shows the live status.
  • Something looks wrong? If your tracking has not moved in seven days, write to us with your order number and we will chase the carrier for you.
Shipping

Delivery questions

I have not received a tracking number.

Tracking numbers go out when the parcel leaves our warehouse, which is 1 to 2 business days after you order. Check your spam folder first. If it is still missing after three business days, write to us with your order number.

My tracking number returns nothing.

That is normal for the first few days. The number is created when the label is printed, but it only starts showing scans once the carrier physically collects the parcel, usually 2 to 4 days later.

How long does delivery take?

Between 5 and 9 business days after dispatch, depending on your country. Business days do not include weekends or public holidays.

Can I change my delivery address?

Only before the parcel is dispatched. Write to us as fast as you can with your order number. If it has not left the warehouse we can still change it.

My tracking says delivered but nothing arrived.

Check with your neighbours and your building's parcel point first. Carriers often leave parcels there. If it is still missing 48 hours later, write to us and we will open a claim with the carrier.