Shipping Policy

Shipping

We ship worldwide. Standard shipping is free on every order, with no minimum.

How long it takes

Orders are prepared and dispatched within 1 to 3 business days. Delivery time after dispatch depends on where you are:

United States: 8 to 16 business days
Canada: 10 to 18 business days
Europe: 6 to 12 business days
Rest of world: 10 to 20 business days

That means most orders arrive within 9 to 19 business days of being placed. Business days exclude weekends and public holidays. Customs inspections, carrier backlogs and peak periods can add time, and we will tell you if we know your parcel is delayed.

If we cannot ship on time

If we are unable to dispatch your order within 30 days of purchase, we will email you, and you may cancel for a full refund at any point before it ships. You do not have to wait, and you do not have to ask twice.

Tracking

You will receive a tracking number by email as soon as your parcel is handed to the carrier. Tracking usually goes live 2 to 4 days after dispatch. A number that shows nothing on day one is normal, not a problem. You can follow your parcel any time on our Track Your Order page.

Import duties and taxes

Your order ships internationally, so depending on your country the parcel may attract import duties, customs fees or local sales tax. These are set by your government, not by us, and they are not included in the price you pay at checkout unless our checkout explicitly collects them on the order confirmation.

Where they are not collected at checkout, the carrier will invoice you before delivery and these charges are your responsibility. If you refuse to pay them the parcel is returned or destroyed by customs; in that case we can refund the product but not the shipping already spent.

United States: the duty-free de minimis exemption that once covered low-value imports no longer applies as it did. Expect that duty may be charged on your parcel.

Delivery addresses

Please check your address carefully before paying. We can change it only while the order is still unshipped, so email us straight away. Once a parcel has left, an incorrect address means it is returned to sender or lost, and we cannot refund an order lost because of an address error.

We cannot deliver to PO boxes in every country, and we do not ship to freight forwarders.

Lost, late and damaged parcels

If tracking has not moved for 10 business days, or your parcel arrives damaged, email us with your order number. We will open an investigation with the carrier and replace or refund the order. Photographs of damaged packaging help and speed this up.